This policy explains how Netherne Management Limited (NML) collects and uses information when you visit nethernevillage.co.uk. It covers this website only. For how NML handles residents' personal data more generally, please read our full NML Privacy Policy (PDF).
This website is run by Netherne Management Limited, a not-for-profit company managed by elected resident directors. NML is the data controller for the information described in this policy.
Address: St Luke's Leisure Centre, Chapel Walk, Netherne-on-the-Hill, Coulsdon, Surrey, CR5 1NZ
Our managing agent, SHW, handles much of the day-to-day administration on our behalf and processes some personal data under our instructions.
If you email us, SHW or the Estate Manager using the addresses on this site, we will receive your name, email address and anything you include in your message. We use this only to respond to your enquiry and to deal with the matter you have raised. Our lawful basis is our legitimate interest in managing the estate and responding to residents and visitors.
Village Hall and Pavilion bookings are made through Hallmaster, an external booking system. When you use Hallmaster, your information is collected under their own privacy policy, and shared with NML and SHW only as needed to manage your booking.
We use Google Search Console to understand how the website performs in Google search results. This gives us aggregated information such as the search terms that led people to the site, the number of times pages appeared in results, the number of clicks, and broad details such as country and device type.
Search Console does not place any cookies on your device, and the information we receive does not identify you personally. We use it to improve the website and make sure residents can find what they need. Our lawful basis is our legitimate interest in running a useful, well-maintained website.
Like most websites, our hosting provider automatically records technical information when you visit, such as your IP address, browser type and the pages requested. This is used to keep the site secure, prevent misuse and fix technical problems, and is kept for a limited period only.
With your consent, we use Google Analytics to understand how visitors use the site, such as which pages are most visited and how long people stay. Google Analytics uses cookies to collect this information. We only turn these cookies on if you accept them, and you can change your choice at any time. Our lawful basis is your consent.
Cookies are small files stored on your device when you visit a website. This site uses:
Google Search Console does not use cookies. You can also block or delete cookies through your browser settings, although some parts of the site may not work as expected if you do.
We never sell your information. We only share it where needed to run the website and manage the estate, with:
Some of these providers, including Google, may process data outside the UK. Where this happens, appropriate safeguards are in place, such as the UK Extension to the EU-US Data Privacy Framework or standard contractual clauses.
We keep emails and enquiries only for as long as needed to deal with them and meet any legal or record-keeping obligations. Technical logs are kept for a short period for security purposes. Search Console data is held by Google in aggregated form and is not linked to individuals.
Under UK data protection law, you have the right to:
To use any of these rights, please contact us using the details below. We will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first, so please do get in touch with us before contacting the ICO.
We may update this policy from time to time, for example if we add new features to the website. The date at the top of this page shows when it was last updated.
For any questions about this policy or how your information is used, please contact the Estate Manager:
Netherne Management Limited
St Luke's Leisure Centre, Chapel Walk
Netherne-on-the-Hill, Coulsdon, Surrey, CR5 1NZ
Email: estatemanager@nml.estate